Who we are?
- A non-for-profit Ontario association representing the hospitality industry dating back to the 1920’s.
- We are Canada’s largest provincial hospitality association representing over 11,000 businesses.
- We represent the industry’s interests at both the Provincial and Municipal levels of Government.
How do we add value?
- We are diligent and involved on the grassroots level.
- We are driven to go the extra mile in supporting and gaining industry success.
- We have proven impact and are relentless in not giving up.
- We operate within a top service culture for one stop expertise on regulatory inquiries.
A Message from the President
The 1920’s, known as the ‘Roaring Twenties’ got their name from the exuberant, freewheeling popular culture that defined the decade. The most obvious examples of this are jazz bands and flappers. It was the decade that brought dramatic social and political change, flare and freedom to women, and advances in science and technology. This was also the birth era of the ORHMA when the Ontario Restaurant Association (ORA) and the Ontario Hotel & Motel Association (OH&MA) were formed.
A century later as we enter into a new Roaring Twenties, we still find ourselves in a time of dramatic social and political change and in the midst of tremendous advances in science and technology. The hospitality industry is not immune to these advances and has forced us to adapt and conquer by using technology in our operations for customer experiences.
The technology era that is among us provides new opportunities to raise benchmarks of services but also introduces new distractors in our sector. These distractors speed up competition which is a hallmark for hospitality operations but now business success is up against a whirlwind of third party players such as Online Travel Agencies (OTA), short-term rentals, ghost kitchens and food-delivery arrangements. Read more.