Membership Saves Money and Protects your Business Join Now!

 February 14th, 2017  (PDF version download) 

» Save the Date! ORHMA Annual Golf Tournament

That time of year is approaching once again when ORHMA brings the hospitality industry together. Mark your calendars! The 2017 ORHMA Annual Provincial Golf Tournament will take place on Wednesday, June 21, 2017 at the Nottawasaga Inn Resort & Conference Centre. Stay tuned for further details and registration information. 


» Labour Issue: Campaigners push for $15 minimum wage in Ontario

Ontario labour groups are hopeful that Premier Kathleen Wynne and her Liberal government will follow Alberta's example to increase minimum wage to $15 an hour. The current minimum wage sits at $11.40 an hour-and less than that for students and liquor servers. Those campaigning for the wage increase believe that it will be beneficial both politically for the Liberal government, as well as for the people relying on minimum wage. The current Ontario minimum wage of $11.40 an hour rises yearly in accordance with inflation rates. Pam Frache, the provincial co-ordinator of the Fight for $15 & Fairness group, has argued in favour of the wage increase despite arguments that a higher minimum wage will hurt Ontario businesses. 

Labour Minister Kevin Flynn has stated that the minimum wage is due for review in 2019. He has also expressed that while a minimum wage increase is appealing to the public, the decision would bring "ramifications that go beyond that first initial political appeal." A poll conducted by Forum Research last fall has indicated that two-thirds of Canadians are in favour of a national $15 an hour minimum wage, with 72 per cent approval among federal Liberal voters and 84 per cent among federal NDP voters. Andrea Horwath, the Ontario NDP leader, has expressed her party's support for the $15 minimum wage increase in a speech last April, and said that "if the Liberal government won't do it, then Ontarians will have an opportunity in two years to elect one that will."

» Delivery Charges -Another Ulcer to Hydro Bills

Much has been stated about the Global Adjustment and its impact to businesses. Another deadly expense line showing up on hydro invoices is the delivery charge which is around 30% of the total cost. While the electricity generated is even across the province the delivery charge varies widely according to different rates set by the local hydro distribution centers.  These charges do add up as these increase according to usage. There is a change arriving to calculate delivery rates to a flat amount but its eight years away.  Ontario’s Hydro One's customers are billed delivery charges according to divisions of urban, medium density and low density (rural). Opportunities exist to remove delivery charges all together. 

Here is the distributors list and their various delivery costs: 

Local Utility    Delivery Rate  
Hydro One - medium density  $67.79
Hydro One - low density  $67.59
Toronto Hydro   $51.64
 Hydro One - urban  $46.91
 Horizon Utilities (Hamilton)   $43.56
 EnWin (Windsor)   $41.01
 Hydro Ottawa   $39.37
 Greater Sudbury   $38.29
 Thunder Bay  $33.71
 Kitchener-Wilmot Hydro   $32.87

» ORHMA is Fighting Proposed Toronto Patio Fees

On Monday January 30, ORHMA and members of the Toronto Region participated in consultations with the City of Toronto Municipal Licensing and Standard (MLS) about patio fees in Toronto. The City of Toronto's draft patio fee proposal is available here. ORHMA is very concerned that these fees for some establishments are to increase by up to 1000%. The feedback MLS heard from ORHMA and stakeholders has been extremely helpful, and has been taken into consideration during this review. Furthermore, ORHMA has been in conversations with Mayor Tory’s office who has expressed support of the industry’s views and has voiced his commitment in supporting fee reductions.  Although ORHMA members understand the need from MLS to increase the fees, we prefer that the increase to be aligned with the cost of inflation as opposed to driving restaurants to close their patios in Toronto. The feedback MLS heard from stakeholders was extremely helpful, and will be taken carefully into consideration during the review. MLS remains in consultations with ORHMA and we encourage your emails or calls with any questions you may have. Should you have any questions contact us. MLS will prepare a final report for Committee consideration in April 2017. To read more on Patio Fees in Toronto, click here.  

» Temporary Foreign Worker Program

Canada’s growing labour shortage is a major problem for the hotel industry. Hoteliers are already finding it difficult to recruit enough workers and the situation is getting worse. In the years ahead, the challenge of finding enough people to fill hotel jobs will intensify. To read more, click here.

» Complimentary AODA Info Session for Hotels & Restaurants

Please join us for this information session to help you understand: Accessibility For Ontarians With Disabilities Act (AODA) and the Employment Standard . You will be given an overview of the Accessible Employment Standard of the Accessibility for Ontarians with Disabilities Act (AODA), and you will learn about your requirements to make your employment practices more accessible; including how to hire, retain and provide career development opportunities.  This will enable you to understand the impact to your business, standards, compliance and the benefits to employers who hire and accommodate people with disabilities. We want to ensure that hospitality operators understand the AODA law and we are here to help.  We encourage you to share this invitation broadly within your hospitality industry networks. The information sessions will take place in the following cities for your convenience. Please register according to your location here.  

» Greater Toronto Airports Authority Proposes Transit Centre at Pearson Airport

Last week, the Greater Toronto Airports Authority released plans for a proposed transit centre at Toronto Pearson Airport. The proposed centre would be connected to Mississauga bus transit, the Eglinton Crosstown LRT, the Finch West LRT, the Kitchener RER and the province’s future high-speed rail concept. It would be located on airport lands and would also be used for passenger security screening. The GTAA said it has engaged in preliminary discussions with all levels of government about the project, but no funding promises were included in the announcement. To read more, click here.


» Complimentary Webinar: Improving Employee Engagement Through Recognition

Employees remain one of the most valuable resources available to any organization, and when they’re engaged, these employees are more likely to go the extra mile to ensure your company reaches its goals. Employee engagement is a popular phrase that we hear time and time  again, but how can a company increase engagement? And how can a company increase employee engagement on a budget? Mark your calendars for Thursday February 23, 2017 at 2:00 pm – 3:00 pm. To register, click here. 


» Congratulations from ORHMA: The Neighbourhood Group

Our warmest congratulations to ORHMA member Bob Desautels, The Neighbourhood Group of Companies, on being named Restaurateur of the Year. This award recognizes operators who have brought significant positive change to the Ontario restaurant scene. Operating in an environmentally friendly manner, emphasizing local food products and takes pride in their service and quality for guests, the four restaurants of The Neighbourhood Group (The Woolwich Arrow, Borealis Grill House & Bar in Kitchener and Guelph as well as the Miijidaa Café & Bistro) were awarded and featured in Ontario Restaurant News. To read the article, click here.

» Cook Training at no cost ?!  
Georgina Trades Training Inc.

Does your organization need qualified cooks? Do you want to participate in training the next generation of cooks and chefs?  A pre-apprenticeship is a unique opportunity for Ontarians to learn a trade without requiring an employer or signing on to an apprentice program, and it has no cost for participants. Each year, over 80 pre-apprenticeships are funded by the Ministry of Advanced Education and Skills Development (formerly MTCU), and they are delivered in a variety of trades without charge by community colleges, trade unions, and private and non-profit organizations.  To read the full article, click here

» Three Golden Pillars: Management, Staff and Guests    
Stay Ahead Hospitality

Imagine just for a moment that your hotel or restaurant is held up by three golden pillars. Without all three it would surely collapse.  The two most important pillars are the guests and the employee’s pillars, followed closely by the management pillar. It may sound strange and many may disagree with me and say that the management makes the rules, makes the operational decisions and is therefore the most important. Indulge me for a moment. To read the complete article, click here.  

» Seva Food Bank is Building a Community Kitchen

Seva Food Bank is currently in the process of preparing to construct a community kitchen at our Malton location. However, we can't do it without help from the community. If you or someone you know has a connection for appliances, please contact us. Appliances will be essential for our kitchen and for  the programming we plan to offer, but appliances are extremely costly to purchase. We are currently in need of a 6 burner stove with a griddle and an industrial hood, an industrial dishwasher, an industrial microwave, and a fridge with glass doors. We are happy to accept used appliances as well (in good condition).  Please contact Manmeet Singh at 905-361-7382 ext 6 or if you are able to provide your support. 


» Latin America Opportunities for Ontario’s Hospitality

The Government of Ontario, Ministry of International Trade is reaching out to Ontario’s hospitality industry for export opportunities in Mexico to feature and promote your services in the Abastur tradeshow.  Abastur is considered the best hospitality tradeshow of Latin America. With over 400 exhibitors, Abastur is likened to a big shopping center for everything you need in the hospitality industry from infrastructure to software, restaurant, cafeteria and hotel supplies. More information on Abastur’s show results can be found here

Hospitality Sector Facts

Hotels and Catering
  • In 2015, Mexico climbed to the ninth place in the International Ranking of the World Tourism Organization (UNWTO), with an annual growth rate of 9.4%

  • Mexico has the most developed hospitality market in Latin America

  • Foreign direct investment for the hospitality sector is expected to be USD$30 billion in 2016 and grow 6% annually to reach USD$38 billion by 2020
  • The Mexican industry of food and beverages has an estimated value of USD$28,000The tourism industry in Mexico is one of the main economic drivers, it is the source of direct income for more than 9 million people and represents 8.5% of the GDP

  • Mexico received 25.3 million international tourists between January and September 2016

  • International brands in Mexico tend to offer a better price at a lower rate than in other regions in North America19, which fosters tourism

  • Fibras (Mexican equivalent of real estate investment trusts) have been a significant actor in the development and growth of the market for the last half decade, by securing a mechanism that allows institutional investment to enter the market

Restaurants and Catering
  • The restaurant industry in Mexico is expected to grow 3.5% in 2017, expanding into healthy food and Middle Eastern fast food options
  • Up to 95% of the restaurant industry is composed of small or medium size restaurants. This allows for opportunities in investing and partnership and explains the importance of events such as Abastur. 
  • In the last 3 years, major international players including the Cheesecake factory, Johnny Rockets restaurant and Juan Valdez coffee have entered Mexico, reflecting that the country is seen to have an attractive market with a strong consumer base.
  • According to The National Institute of Statistics and Geography (INEGI) there are 515,049 establishments dedicated to food sales in Mexico. Five percent are defined as full-service restaurants, chains, and franchises. The restaurant industry in Mexico employs approx. 1,500,000 direct and 3,500,000 indirect employees. The sector represents 1.5% of the National Gross Domestic Product. Based on INEGI statistics 19.8 percent of the family budget is destined to eating away from home.

 For more information please contact ORHMA at


  • Complimentary AODA & Employment Standard Information Sessions: ORHMA will be travelling to several regions to assist operators with compliance details between February 8th - March 14th, 2017. To view region and location by date, click here. 
  • HAC (Hotel Association of Canada) Conference – February 15 & 16, 2017 -  Special Pricing for ORHMA Members – click here.  
  • Restaurants Canada Show – February 26- February 28, 2017 – Complimentary passes for ORHMA members using code 17ORHMA. Click here to register.
  • OTEC: Service Excellence – February 28, 2017 9:00am – 5:00 pm – OTEC Learning Centre, 21 Four Seasons Place Suite 300 – For more details, click here.
  • OTEC: Service Excellence Designated Trainer Program – February 28 – March 2, 2017  9:00 am – 4:30 pm – OTEC Learning Centre, 21 Four Seasons Place Suite 300 – For more details, click here.
  • OTEC: Training & Facilitation Excellence –March 1 - March 2, 2017  9:00 am – 4:30 pm – OTEC Learning Centre, 21 Four Seasons Place Suite 300 – For more details, click here. 
  • The Art of Marketing Conference – April 3, 2017 – ORHMA Members save $100 per pass with code ORHMA20. To register, click here.  
  • OTEC: LX Leadership Foundations 3-day boot camp – April 11 – April 13, 2017  9:00 am – 4:30 pm – OTEC Learning Centre, 21 Four Seasons Place Suite 300 – For more details, click here.  
  • ORHMA Simcoe Region Hospitality Gala - Thursday April 27, 2017 -  Quality Inn Midland. For more details, click here.